Help

How Do I Place an Order? top

Phone: 1(800) 860-8891
The best way to place an order is to call us. Our business hours are 8 AM to 5 PM (EST), Monday through Friday.

Fax: 859-254-0579
You can also fax us your order. Please use the fax order form located here.

Online Ordering: Online ordering is available to existing customers on a select basis. Online ordering will be available to the public in the future, estimated for the Summer of 2012.

Visit Us: 1601 Baumann Rd, Lexington, KY 40511 Google Map It
You can also stop by our office to place your order and/or to pick it up. We are located between Leestown and Georgetown roads outside New Circle Road in Lexington, Kentucky.

What Payment Methods Do You Accept? top

We currently accept cash, checks, Visa, MasterCard, Discover and American Express.

Insufficient funds checks will incur a $50.00 service charge.

What Is Your Delivery Policy? top

All orders delivered on our trucks are subject to the Shipping Charge in addition to any fees listed below.

Lexington, Kentucky: Orders received by 10:00 AM EST will be processed and are eligible for delivery the same working day. Orders received by 3:00 PM EST will be processed and delivered the next working day. Any order less than $100.00 will incur a $5.00 minimum order fee*.

Bourbon, Clark, Jessamine, Madison, Scott, and Woodford Counties within Kentucky: Orders received by 3:00 PM EST on the day before a scheduled delivery day will ship on that delivery day. Orders less than $100.00 will incur a $7.50 minimum order fee*.

All other Counties within Kentucky Orders received by 3:00 PM EST the day before a scheduled delivery day will ship on that delivery day. Orders less than $100.00 will incur a $10.00 minimum order fee*.

Orders are "received" when we confirm receipt of your order.

* Exceptions will exist for back orders, replacement orders and for wrong shipments caused on our part. For rush deliveries not on our trucks, the orders may be shipped FedEx or common carrier. Freight will be added onto the total for these shipments. Fees and minimums are subject to change without notice.

What Is Your Return Policy? top

Returns have been temporarily SUSPENDED.

Only the following are eligible for return at this time:
Products damaged in transit, in defective condition, or shipped in error may be returned; however, notice must be given to Baumann upon delivery or as soon as reasonably discovered, but no later than 90 days from delivery.

To return a product:
You can request a product return from your account page on our website.
Contact customer service at 1-800-860-8891 or via email at sales@baumannpaper.com